RETURNS & EXCHANGE INSTRUCTIONS

Because the holiday season is quite busy for us, customer service works tirelessly to answer all requests as soon as possible. When emailing customer service, we ask that you please be patient. We try to answer all email messages within 48 business hours. Thank you for your understanding and thank you for shopping with UglyChristmasSweater.com

Returns & Exchanges Instructions

We want your shopping experience at UglyChristmasSweater.com to be top notch! We pride ourselves on customer service and satisfaction. We hope you love each item you receive; if not, we’re here to help.

 

Exceptions

Valid reasons for returns & exchanges are: size issues, wrong product shipped and damaged goods

Some items are not returnable or exchangeable. These items can include: All Customized items, socks,and underwear. Non-customized slippers can be returned if not worn. If you have any questions about the return policy of an item, please contact customer service before you purchase.

 

IF YOUR ORDER ARRIVES DAMAGED OR YOU BELIEVE IT TO BE DEFECTIVE

Please save the original packaging and damaged goods and contact us at 1-248-785-3615 or you can email us at support@uglychristmassweater.com.

 

We accept returns* postmarked within 45 days from the date your order is fulfilled.

  • Returns must be received unworn, unwashed, not dried in the dryer and in new condition. 
  • Briefs and Underwear items may not be returned or exchanged.
  • Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping costs.
  • Items that smell strongly of smoke, are covered in pet/human hair or have the size/tag cut or torn out are not returnable under any circumstance.

Refunds are issued to the original form of payment within 7 to 14 business days of receiving your return. The buyer is responsible for ALL shipping & handling fees for items returned to us. We do not refund shipping fees.

 

CHARGEBACKS

If you have an issue with your order and/or order delivery, please contact us for resolution before filing a chargeback with your financial institution.  We appreciate the opportunity to resolve your concerns prior. We take pride in the quality and satisfaction of your order. If you do file a chargeback and it is resolved in our favor, you will be charged a $15 processing fee along with order total by Shopify (a Shopify regulation). Please call us at 1-248-785-3615 or email us at support@uglychristmassweater.com. Thank you!

 

RETURNS PROCESSSING FEE

Returns are assessed a processing fee. This fee includes the cost of the return shipping label and restocking.

Domestic returns: $6 processing fee

International returns: $20 processing fee

 

RETURNS & EXCHANGE STEPS

To return an item(s) follow these steps:

  1. Go to the link on the homepage: RETURNS
  2. Enter your order number (i.e. UGLxxxxxxx) and zip code
  3. Choose your item(s)
  4. Choose if you want refund, exchange or store credit
  5. Choose your return method

*Some items will require you to contact customer support:

Call 1-248-785-3615 or you can email us at support@uglychristmassweater.com.

*If an item is returned for a refund, only the cost of the merchandise will be refunded.

Facebook and Instagram Orders

All online orders from Facebook and Instagram are obligated to follow the returns and exchanges policies set forth on this page. The buyer is responsible for all associated shipping charges unless notified otherwise by uglychristmasweater.com. Only the cost of the merchandise is refunded.

 

NOTE: Orders that are refused will be charged the original shipping